Last Updated: April 2026
A pre-order is a purchase of a NORDLUXE piece that is made-to-order based on your specifications. Each piece is handcrafted after you place your order, ensuring uniqueness and customization to your exact preferences.
Pre-order purchases operate on a two-stage payment model:
This structure allows us to source premium materials and begin crafting your piece immediately while spreading the investment across two manageable payments.
Every NORDLUXE piece is thoughtfully crafted with exceptional attention to detail, premium materials, and precise craftsmanship. Rather than mass-producing our collections, many of our pieces are created through our preorder process to ensure the highest level of quality and finish.
Once your preorder has been confirmed, your piece enters our production schedule. The production and manufacturing process typically takes between 60 and 90 days. This allows our team and manufacturing partners the time needed to carefully produce each garment to the standards expected from NORDLUXE.
After production has been completed, your order will be carefully inspected, prepared, and shipped. Delivery typically takes 10-15 days after your order has been shipped, depending on your destination and local courier services.
Throughout the process, we'll keep you informed with email updates at important milestones, including:
We truly appreciate your patience and support. Every preorder allows us to focus on quality over quantity, ensuring that each NORDLUXE piece receives the care and attention it deserves before reaching you.
Thank you for choosing NORDLUXE. We're excited to create something exceptional for you and can't wait for your order to arrive.
Pre-orders may include customization options:
All customization details must be confirmed within 7 days of order placement. Changes after this period may incur additional delays or charges.
Within 7 days of order: Free modifications to specifications and customization
After 7 days, before production starts: Modifications subject to feasibility review; additional charges may apply
After production begins: No modifications can be made; full deposit remains committed to production costs
You may request updates to your order specifications or transfer your deposit to another available piece.
Cancellation requests are handled case-by-case, and approved requests can be converted into store credit for a future purchase.
The order is committed to production. You will own the piece once completed and must pay the remaining 60% balance upon completion. We will work with you to ensure you receive the finished piece.
Remaining 60% balance is due upon final invoice. Failure to pay by the due date (30 days) may incur storage fees (₦5,000/week) and the right to offer the piece to another customer.
If your pre-order is delayed beyond the estimated timeline:
Each piece undergoes rigorous quality inspection before shipment:
Any quality issues are addressed before handover. If defects are discovered, we will offer repair, replacement, or dedicated support at our discretion.
When your piece is complete:
Standard shipping is included in the preorder price. Expedited shipping is available for an additional fee. Risk of loss transfers to you upon shipment; we recommend insurance for high-value pieces.
NORDLUXE is not liable for:
Optional insurance is available at checkout (1.5% of piece value).
Pre-order pieces are custom-made. If there is an issue after delivery, we provide support in the following cases:
Requests must be made within 7 days of delivery. Our team will review each case and provide next-step support instructions.
For pre-order questions or issues: